1. Introduction

Welcome to Motiwala Jewels. By accessing our website or purchasing products from us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services. If you disagree with any part of these terms, kindly refrain from using our website and services.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age.
• Possess the legal authority to enter into binding contracts.
• Provide accurate and complete information during registration or purchase.

3. Product Information

• We ensure that all product descriptions, images, and pricing on our website are accurate to the best of our knowledge.
• Motiwala Jewels reserves the right to modify product details without prior notice.
• Due to photography and lighting, product colors may vary slightly from the images shown.

4. Pricing & Payments

• All prices are listed in INR (₹) and are inclusive of applicable taxes unless specified otherwise.
• We accept secure payment options through recognized payment gateways.
• In case of pricing errors, we reserve the right to cancel or refuse any order placed at an incorrect price.

5. Order Confirmation & Cancellation

• Orders will be confirmed via email after successful payment.
• Motiwala Jewels reserves the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
• Customers may request order cancellations within 24 hours of placing the order, subject to management approval.

6. Shipping & Delivery

• We offer secure shipping across India. Delivery timelines will be communicated during the order confirmation process.
• Shipping charges, if applicable, will be mentioned at checkout.
• Motiwala Jewels is not liable for delays caused by third-party logistics providers.

7. Return & Refund Policy

• Products may be returned within 7 days of delivery if found defective or damaged during transit.
• Custom-made or personalized jewelry is not eligible for return unless defective.
• Refunds (if applicable) will be processed within 7-15 business days after product inspection.

8. Buyback Policy

• Buyback value will be based on the prevailing market rate of gold and diamonds, subject to product evaluation.
• Making charges and taxes are non-refundable.
• The original invoice must be presented at the time of buyback.

9. Intellectual Property Rights

All content on this website, including images, logos, product designs, and text, is the property of Motiwala Jewels and is protected by copyright laws. Unauthorized use or reproduction of any content is strictly prohibited.

10. Privacy Policy

We are committed to safeguarding your privacy. Personal information collected during transactions is used solely for processing orders and enhancing customer experience. We do not share or sell customer data to third parties, except where required by law.

11. Limitation of Liability

Motiwala Jewels shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase value of the product.

12. Governing Law & Jurisdiction

These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

13. Amendments to Terms & Conditions

Motiwala Jewels reserves the right to modify these terms and conditions at any time without prior notice. Updated terms will be posted on our website, and continued use of our services implies acceptance of the updated terms.

Need Help?

We value your trust in Motiwala Jewels and strive to make your return/refund experience as smooth as possible. If you have any questions or need further assistance, please reach out to our customer support team:

• Address: Shop No. 3, Fortune Tower, 337, Sir J J Road, Byculla, Mumbai - 400 008, Maharashtra, India.
• Phone: +91 9920077780
• Email: [email protected]

By using our website or purchasing from us, you agree to abide by the terms stated above.

Thank you for choosing Motiwala Jewels. ?✨