At Motiwala Jewels, we are committed to ensuring complete customer satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase made on www.motiwalajewels.com, we offer a flexible refund policy to address your concerns.

Please note: This refund policy is applicable only for purchases made through our official website (www.motiwalajewels.com) and does not apply to purchases made at our retail store or on any other online marketplace.

Return Period:

• Customers can initiate a return within 7 days from the date of delivery.
• During this period, you can decide whether to keep the product or return it for a refund in your Motiwala Jewels Account within 15 working days.
• Visit Our Store At Byculla, Mumbai, Maharashtra For Return Product.

Conditions for Refund Eligibility:

• The return request must be made within 7 days of delivery.
• Return Policy Applicable Visit Our Store at Byculla, Mumbai, Maharashtra.
• The product must be returned in its original condition, along with all accompanying documentation, including:
  • Original invoice
  • Product certificate
  • Jewellery Attached Tag
• Refunds will not be applicable for the following:
  • Gold Coins
  • Products ordered under Smart Buy (Make to Order)
  • Customized or engraved items
  • Personalized products
  • Gift cards
  • Purchases made using promotion codes or discount coupons
• This refund facility applies exclusively to purchases made on www.motiwalajewels.com and not to those made at our physical store at:
  Shop No. 3, Fortune Tower, 337, Sir J J Road, Byculla, Mumbai - 400 008, Maharashtra, India.

Return Process:

1. Initiating a Return:
   • To begin the return process, email us at: ? [email protected]
   • Our customer support team will provide you with step-by-step guidance.
2. Packaging the Product:
   • We will send you a "Return Packaging Kit" to help you securely pack the product. & Visit Our Store For Return Product.
   • Important: Please record a video while packing the product and send it to us via WhatsApp at ? +91 9920077780, mentioning your order number.
   • This video serves as confirmation of the product's condition before return.
3. Return Product
   • Visit Our MOTIWALA JEWELS GOLD AND DIAMONDS PVT LTD. Retail Showroom in Shop No. 3 Fortune Tower, 337, Sir J J Road, Byculla, Mumbai -- 400 008. Maharashtra, India.
4. Return Product Quality Check (QC)
   • Upon receiving the package, our team will conduct a Quality Check (QC):
     • If the QC is passed, we will process the refund along with the courier charges paid by you.
     • If the QC fails, we will notify you, and you will need to process a claim with your chosen courier partner.

Refund Processing:

• Upon receiving the returned product at our facility and verifying its condition through our quality inspection team, Motiwala Jewels will initiate the refund process.
• The refund amount will be processed to the original payment account used for the purchase within 15 business days from the date of receiving the product.
• Please note:
  • Refunds cannot be processed to any other bank account.
  • Customized jewelry cannot be replaced.
  • Jewelry damaged due to mishandling is only eligible for repairs, and no cash refunds will be provided.

Buy Back Policy

At Motiwala Jewels Gold and Diamonds Pvt Ltd, we offer a buyback policy for Gold Jewellery, purchased from Motiwala Jewels Store and purchases made through our official website (www.motiwalajewels.com).

Key Details of Our Buyback Policy:

• The buyback policy is applicable for Gold Jewellery, & Diamond Jewellery after 7 days from the date of purchase.
• Customers can return Gold Jewellery, & Diamond Studded Jewellery at our store located at:
  Motiwala Jewels
  Shop No. 3, Fortune Tower, 337, Sir J J Road, Byculla, Mumbai - 400 008, Maharashtra, India.
  Contact: +91 9920077780
  Email: [email protected]
• The prevailing price at our retail store will be regarded as the benchmark gold rate.

Buyback Rates:

• Gold Jewellery: 94% of the benchmark gold rate.
• Diamond Jewellery: 94% of the benchmark gold rate and 90% of the prevailing diamond carat rate of the day, after deducting the discount given at the time of purchase.
• Era or Uncut Jewellery: 94% of the benchmark gold rate and 80% of the invoice value of uncut diamonds, after deducting the discount at the time of purchase.
• Precia or Precious Stone Jewellery (Ruby, Emerald, Sapphire): 94% of the benchmark gold rate and 70% of the invoice value of precious stones, after deducting the discount at the time of purchase.
• Solitaire Diamond Studded Jewellery: No Return & No Buy Back Policy Available.
• Platinum Jewellery: No Return & No Buy Back Policy Available.

Required Identity Proofs:

To sell gold, the customer must provide any of the following identity proofs:

• (a) Aadhar Card
• (b) Pan Card
• (c) Passport

Fair Value Assessment

Our buyback policy is designed to provide fair value for your Gold Jewellery and Diamond Jewellery.

Prevailing Price = Gross price less the % discount offered during purchase.

Approval and Evaluation:

• All Buyback items will undergo a quality check by our quality department or a certified laboratory as required, which may take up to 4 working days.
• Motiwala Jewels reserves the right to calculate the buyback amount based on the final evaluation, considering factors such as condition, quality, and market value.
• Payments for buyback will be made only via account payee cheque or RTGS/NEFT, processed in the customer's name as per the invoice, which may take 7-10 Working days.

Important Notes:

• The buyback policy may vary for specific products or during promotional periods.
• Motiwala Jewels Gold and Diamonds Pvt Ltd reserves the right to exercise discretion in all buybacks and to modify these terms without prior notice.
• All disputes are subject to the jurisdiction of the courts in Mumbai.

Exchange Policy

No Exchange Policy Available

Shipping Policy

Safe and Secure Shipping

At Motiwala Jewels, we ensure that every order placed on www.motiwalajewels.com is shipped safely, securely, and without any hassle. All products, including Jewellery and gold coins, are insured during transit. Orders are dispatched in tamper-proof packaging, ensuring they reach your doorstep in perfect condition.

Our trusted courier partners include BVC Logistics Pvt Ltd. Customers will receive the AWB (Airway Bill) tracking number once the order is shipped. The selection of the courier partner is based on service availability at the shipping location.

Shipping Charges

We offer FREE shipping across India on all orders, using reliable courier services.

Delivery to Authorized Recipient

For a smooth delivery process, customers must provide the accurate details of the recipient, including:

• Full Name (as per Pan Card)
• Complete Address with Pin Code
• Nearby Landmark
• Contact Number & Alternet Contact Number

Identity Verification at Delivery:
The recipient must provide original copies of any of the following government-issued photo IDs:

• PAN Card
• Aadhaar Card
• Passport

Our courier partner will verify these details at the time of delivery. The cooperation of the recipient is appreciated during this process.

Delivery Location

• Deliveries will only be made to residential addresses, workplaces, or nearby Motiwala Jewels outlets.
• Public places such as malls, hotels, hostels, or streets are not eligible for deliveries.
• If the recipient is unavailable, the courier company will attempt delivery three more times. If still unreachable, the order will be returned to Motiwala Jewels' facility.

Change in Shipping Address

• Customers can track orders through the My Account section on www.motiwalajewels.com.
• To change shipping details before shipment, email us at [email protected].

Note: Changes cannot be made once the order has been dispatched.

Shipment Discrepancies

Upon receiving your order, please inspect it carefully. If you notice any:

• Damage
• Shortage or Over-shipment
• Missing Products

Contact our Customer Support: Monday to Saturday. Time : 11.00 am to 7.30 pm
? +91 9920077780 | ✉️ [email protected]

Failure to report within 12 hours will void any claims.

Damaged Products

If the product or packaging appears damaged upon delivery:

• Do not discard the packaging.
• Report immediately to our customer care team. & WhatsApp
• We will conduct an investigation and provide a resolution.

Missing Products

If any product is missing from the shipment:

• Report to [email protected] within 12 hours.
• Our team will investigate and resolve the issue within 7 working days.

Non-Receipt of Order

We provide tracking details via email once the order is dispatched. If you receive a delivery confirmation but do not receive the parcel:

• Contact us within 12 hours at +91 9920077780 or [email protected].
• We will investigate and resolve the issue within 7 working days.

Free Gift Packaging

Planning a gift? Motiwala Jewels offers:

• Complimentary gift packaging
• Personalized gift messages

To include a custom message, simply add it in the Gift Message section during checkout. The gift will be elegantly packed and sure to delight the recipient.

Cancellation Policy

At Motiwala Jewels, we are committed to offering our customers a seamless shopping experience. However, under certain circumstances, order cancellations may be necessary. Please refer to our detailed cancellation policy outlined below:

Cancellation by Motiwala Jewels

We reserve the right to cancel any order in the event of a discrepancy. Common causes for cancellation include, but are not limited to:

• Limited inventory of the product
• Pricing or product information errors
• Quality rejection during inspection
• Incomplete customer information or unsuccessful verification
• Suspicious or fraudulent activities
• Natural calamities or unforeseen circumstances

We may request additional details from the customer either during or before accepting an order to ensure accuracy and security.

Ready-to-Ship Orders

Customers can cancel a ready-to-ship order before it is shipped. If a cancellation request is received for such an order, we will refund the amount using the original payment method within 10 business days.

Please note:

• A pre-dispatch cancellation fee of 2% will be applied. The remaining 98% will be credited back to the customer's account (to the same source from which payment was made).
• Gold Coins, Bars, Solitaire Jewellery orders cannot be cancelled under any circumstances.

Make-to-Order Products

Custom-made, personalized, or customized jewelry items undergo a specialized manufacturing process and are created only upon customer orders.

• Cancellation within 2 days: Full refund to the customer's account (to the same source of payment) as per our refund policy.
• Cancellation after 2 days: Refund will be processed after deducting the making charges and stone charges associated with the canceled jewelry. The remaining amount will be refunded within 15 business days or can be adjusted towards an exchanged product.

Failed Transactions

In the case of a failed transaction where the amount has been debited from the customer's account, it will be refunded within 12 hours by the respective payment gateway used. If Not Received Refund Amount Contact your Bank.

Important Notes:

• The cancellation policy may vary for specific products or during promotional periods.
• Terms and conditions are subject to change at the discretion of Motiwala Jewels without prior notice.
• For any further clarification or assistance regarding our cancellation policy, please contact us at:
• +91 9920077780
• [email protected]

Disclaimer:

This cancellation policy is specific to orders placed on Motiwala Jewels Gold and Diamonds Pvt Ltd. Different policies may apply for purchases made through other channels. Please contact the respective channel for detailed policies.