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Refund Policy

Pre-Close & Refund

The Customer will have the option to pre-close the Plan only if the Customer has paid a minimum of six monthly installments and after completion of 180 days from the enrollment Date. In the event of such pre-closure, customer may purchase Jewellery at the Motiwala Jewels Gold and Diamonds Pvt Ltd Store equal to the value of the installments accumulated in his/her account as on that day. Alternatively, Customer may seek refund of the amount aggregating to the installments paid by the Customer until the date of refund. The Customer will be provided with pro-rated discount voucher that the Customer can utilize to purchase Jewellery from the Company for full value of the installments paid. However, in the event the Customer has not paid the requisite minimum six monthly installments, the Customer will not be eligible for any discount/discount voucher.

In case the Customer does not redeem within 400 days, he/she will be refunded with the aggregate installments amount paid by the Customer until the date of the refund. A discount voucher for the applicable discount amount will be provided which can be utilized only to purchase jewellery from the Company of a value that is equal to or greater than the full value of installments paid.

Refunds under the Plan, if any, will be made by way of cheque in the name of the account holder as specified in the enrollment Form or by online transfer to the bank account as specified in the enrollment Form, and no cash refund shall be permissible.

Gold rate booked or charged on the invoice may vary city wise depending on the corporate gold rate applied by the Company. The rate of gold shall be based on the Company’s rate of gold prevailing on the date of purchase.

Only individuals can enroll in to the Plan and enrollment is not permissible for other entities like companies, partnership firms or proprietorship concerns or Trusts or Hindu Undivided Family (HUF) or NRI Customers. Minors may enroll only through their natural guardians.

Customers cannot enroll with his/her borrowed money.

Enrollment may be through offline mode, i.e., at the Motiwala Jewels Gold and Diamonds Pvt Ltd store, or online by registering on the Motiwala Jewels Gold and Diamonds Pvt Ltd website https://www.motiwalajewels.in or Golden Treasure Jewellery Purchase Mobile Application.

The Customer is required to provide a copy of his/her photo identity (Pan Card) and address proof documents like Adhar Card/Driving License/Voter ID/ Passport /Ration Card any other document issued by the Government, bank account details, etc. at the time of enrollment.

The Customer is required to register at https://www.motiwalajewels.in to manage his/her Golden Treasure Purchase Plan Account. In case of any change in contact or address details or any other details that the Customer may have furnished, the Customer shall immediately contact customer care for effecting the changes. The Customer can however change the address details through the Motiwala Jewels Gold and Diamonds Pvt Ltd website https://www.motiwalajewels.in or Golden Treasure Jewellery Purchase Mobile Application as well, and any such modification made shall be subject to the satisfaction and discretion of Motiwala Jewels Gold and Diamonds Pvt Ltd. The Customer should especially ensure that the name is as per the identity proof provided by the Customer, and not in any other name, including nickname or short forms and the bank account details and other details as provided in the enrollment Form shall be accurate.

Motiwala Jewels Gold and Diamonds Pvt Ltd reserves right to verify the identity of the Customer by means of SMS and/or OTP generation or by any other means at any time including at the time of enrollment and at the time of concluding the purchase and taking the delivery of the jewellery. Motiwala Jewels Gold and Diamonds Pvt Ltd also reserves the right to verify the authenticity of the documents provided by the Customer.

At the time of enrollment, the Customer should ensure that, the Golden Treasure Jewellery Purchase Plan enrollment Form is signed in the space provided, physically or electronically, as the case may be, accepting these terms and conditions.