TERMS AND CONDITIONS

• Purpose: Both plans facilitate the purchase of gold and diamond jewellery by making payments over a specified period and offer certain discounts.

• Eligibility: Both plans are available only to Indian citizens who have attained the age of majority. Enrollment is not permitted for entities like companies, partnership firms, trusts, Hindu Undivided Families (HUF), or NRIs.

• Payment Methods: Payments for both plans can be made through cash, credit/debit cards, NEFT/RTGS, or local cheques. International cards/transfers are not accepted.

• Enrolment Requirements: Customers must provide photo ID (e.g., PAN card) and address proof (e.g., Aadhaar card.) at the time of enrollment. Enrollment can be done either offline at the store or online through the respective websites/apps.

• Redemption: Both plans require the customer to make a purchase or take delivery of the jewellery within a certain period after the completion of the payment term. Golden Fortune requires redemption within 400 days, while Golden Treasure requires redemption before 400 days.

• No Cash Refunds: Neither plan offers cash refunds. Refunds, if any, are provided via cheque or online transfer.

• Discounts and Offers: Discounts are available based on the completion of the payment term. Both plans provide discounts on making charges utilized for jewellery purchases.

• Partial Purchases: Both plans mandate that the customer must purchase jewellery for the total amount accumulated. Partial purchases are not allowed.

• Applicable Charges: All jewellery purchased under the Golden Treasure and Golden Fortune Jewellery Purchase Plan will be subject to applicable charges, including making charges, wastage, material charges, gold and stone charges, Goods and Services Tax (GST), and any other surcharges or levies prevailing at the time of purchase

• Nomination: The Customer may appoint a nominee at the time of Enrollment upon submission of relevant documentation. In the event of death of the account holder, the amount is transferable by the Company only to the person(s) whose nomination has been filled by the account holder in the Enrollment Form at the time of opening the account subject to such nominee producing identity and address proof. In case the account holder does not nominate any person, any claim(s) made by any other person(s) on behalf of the account holder will not be entertained unless such person being a legal heir/duly authorised person claiming the benefits under the Plan, shall produce below documents to the Company:
  

  1. Death certificate of the deceased.
  2. Succession Certificate.
  3. NOC from other surviving legal heir for redemption.
  4. Indemnity undertaking to indemnify Motiwala Jewels from claims.
  5. Will (if any)
  6. Along with all other supporting documents and clarifications
  However, the decision of the Company shall be final on sufficiency of any document in all such cases above and the same shall be binding upon the claimants.

• Customer Responsibility: Customers are responsible for keeping their contact and address details updated and ensuring the accuracy of their payment details.

• Suspension and Modifications: Both plans reserve the right to suspend, modify, or discontinue the plan without prior notice. Any changes due to regulatory requirements will be communicated accordingly.

• Dispute Resolution: Disputes arising from the plans are subject to specific jurisdiction: Mumbai for Golden Fortune and Golden Treasure.

• SMS and OTP : Motiwala Jewels Gold and Diamonds Pvt Ltd reserves right to verify the identity of the Customer by means of SMS and/or OTP generation or by any other means at any time including at the time of Enrollment and at the time of concluding the purchase and taking the delivery of the jewellery. Motiwala Jewels Gold and Diamonds Pvt Ltd also reserves the right to verify the authenticity of the documents provided by the Customer.

GOLDEN TREASURE JEWELLERY PURCHASE PLAN

Plan

The Golden Treasure Jewellery Purchase Plan (hereinafter “Golden Treasure” or the “Plan”) offered by Motiwala Jewels Gold and Diamonds Pvt Ltd facilitates Customers to purchase Gold and Diamonds Jewellery by making payments for the same over a Eleven month period and the Customers will be entitled to avail certain discounts subject to these Terms and Conditions.

Under this Plan, the Customer has to pay 11 (Eleven) fixed monthly installments of a minimum of Rs. 3,000/- (Rupees Three Thousand only) or above (in multiples of one thousand). During the course of the 11 (Eleven) months, the Customer has to pay one installments every month. More than one installments is also accept.

Customer will have to make the payment of the installments on the Due Date. For the purpose of this Plan, the Due Date shall be same date as the Enrollment Date for the subsequent months. However, the Customer shall be provided with a grace period of 7 (Seven) days in a month for payment of the installments. In the event the Customer fails to pay the installments within the grace period, the proportionate discount as offered herein shall be reduced.

The Plan will mature after 365 (Three Hundred and Sixty Five) days from the Enrollment Date and the Customers will be eligible to redeem by purchase of Jewellery from the Company at the Motiwala Jewels Gold and Diamonds Pvt Ltd store. For the purpose of this Plan, the date of payment of first installments shall be deemed as the Enrollment Date. The Customer is mandatorily required to redeem his/her account before the completion of 400 days from the Enrollment Date.

The Customers would be eligible for a discount of 100% (Hundred percent) of one month’s installments upon redemption, after the completion of 365 days from the Enrollment Date subject to the Customers having made the payment of all Eleven monthly installments. If a Customer redeems before the completion of 365 (three hundred and sixty Five) days but after the completion of 300 (Three Hundred) days, the Customer will be eligible for a discount ranging between 55% (Fifty Five percent) to 100% (Hundred percent) of one month installments based on the number of days, and subject to the Customers having made the payment of all Eleven monthly installments. For redemption after completion of 180 (One Hundred and Eighty) days but before completion of 300 (Three Hundred) days, Customer will be eligible for such prorated discount calculated based on the one month installments, the number of days and the number of monthly installments paid.

Note: Gold Reserved as per 22 Karat

Pre-Close & Refund

The Customer will have the option to pre-close the Plan only if the Customer has paid a minimum of six monthly installments and after completion of 180 days from the Enrollment Date. In the event of such pre-closure, customer may purchase Jewellery at the Motiwala Jewels Gold and Diamonds Pvt Ltd Store equal to the value of the installments accumulated in his/her account as on that day. Alternatively, Customer may seek refund of the amount aggregating to the installments paid by the Customer until the date of refund. The Customer will be provided with prorated discount that the Customer can utilize to purchase Jewellery from the Company for full value of the installments paid. However, in the event the Customer has not paid the requisite minimum six monthly installments, the Customer will not be eligible for any discount.

In case the Customer does not redeem within 400 days, he/she will be refunded with the aggregate installments amount paid by the Customer until the date of the refund. A discount for the applicable discount amount will be provided which can be utilized only to purchase Jewellery from the Company of a value that is equal to or greater than the full value of installments paid.

Refunds under the Plan, if any, will be made by way of cheque in the name of the account holder as specified in the Enrollment Form or by online transfer to the bank account as specified in the Enrollment Form, and no cash refund shall be permissible.

Only individuals can enroll in to the Plan and Enrollment is not permissible for other entities like companies, partnership firms or proprietorship concerns or Trusts or Hindu Undivided Family (HUF) or NRI Customers. Minors may enroll only through their natural guardians.

Customers cannot enroll with his/her borrowed money.

Enrollment may be through offline mode, i.e., at the Motiwala Jewels Gold and Diamonds Pvt Ltd store, or online by registering on the Motiwala Jewels Gold and Diamonds Pvt Ltd website https://www.motiwalajewels.in or Golden Treasure Jewellery Purchase Mobile Application.

The Customer is required to register at https://www.motiwalajewels.in to manage his/her Golden Treasure Jewellery Purchase Plan Account. In case of any change in contact or address details or any other details that the Customer may have furnished, the Customer shall immediately contact customer care for effecting the changes. The Customer can however change the address details through the Motiwala Jewels Gold and Diamonds Pvt Ltd website https://www.motiwalajewels.in or Golden Treasure Jewellery Purchase Mobile Application as well, and any such modification made shall be subject to the satisfaction and discretion of Motiwala Jewels Gold and Diamonds Pvt Ltd. The Customer should especially ensure that the name is as per the identity proof provided by the Customer, and not in any other name, including nickname or short forms and the bank account details and other details as provided in the Enrollment Form shall be accurate.

At the time of Enrollment, the Customer should ensure that, the Golden Treasure Jewellery Purchase Plan Enrollment Form is signed in the space provided, physically or electronically, as the case may be, accepting these terms and conditions.

Note: Gold Reserved as per 22 Karat

Payment

Payment of monthly installments(s) may be made by cash, credit / debit cards, NEFT/ RTGS, local cheques in favour of “MOTIWALA JEWELS GOLD AND DIAMONDS PVT LTD ” payable in the city in where the Motiwala Jewels Gold and Diamonds Pvt Ltd Store in which the account was opened is located, Standing Instruction or Automated Clearing House. International card for online payment will not be accepted. In case of cheque dishonour, the bank charges shall be borne by the Customers. Payments can be made at any of the Motiwala Jewels Gold and Diamonds Pvt Ltd store or through the Motiwala Jewels Gold And Diamonds Pvt Ltd website https://www.motiwalajewels.in or Golden Treasure Jewellery Purchase Mobile Application. Motiwala Jewels Gold and Diamonds Pvt Ltd shall not be responsible for any online payment failure and money being debited from the Customer’s account. Customers are requested to check with their banks or other service providers for such payment failures. It is the responsibility of the account holder to enter details correctly.

Receipt for payment made by Automated Clearing House (“ACH”) or Standing Instruction (“SI”) will be made only after clearance of payment. In case of ACH/SI enabled accounts, the Plan cannot be closed prior to maturity date unless the account holder has cancelled the ACH/SI by submitting the required forms to Motiwala Jewels Gold and Diamonds Pvt Ltd. The Customer may ask for a computerized receipt, from Motiwala Jewels Gold and Diamonds Pvt Ltd Store.

The Company will not be responsible or liable to send reminders for payments.

At the time of purchase of jewellery, the account holder has to personally come and should produce a valid photo identity proof and PAN Card, if required under applicable law, and effect the redemption of the installments paid towards purchase of jewellery. The Company reserves the right to satisfy the identity of the Customer in any manner it deems fit.

The Customer will have to purchase the jewellery for the total installments amount paid and partial purchase is not allowed.

The Company reserves the right to alter, amend, add or delete part or whole of the privileges of the Plan without prior notice to the account holder, as long as the same is not detrimental to the interests of the account holder.

The Company is the operator of this Plan and reserves the right to suspend the Plan at any time. In any such event, the account holder may purchase any item at the Motiwala Jewels Gold And Diamonds Pvt Ltd Store equal to the value of the installments accumulated in his/her Golden Treasure Jewellery Purchase Plan account along with discounts accumulated, as on that day.

The liability of the Company or its franchisee(s) or agents under Golden Treasure Jewellery Purchase Plan is limited to the extent of installments/advances paid by the account holder(s) and the discount, as per the Plan and the terms and conditions contained herein, and thus does not lead to any other assurance or warranty whatsoever by the Company.

Any conditions that are not explicitly covered above would be the discretion of the Company at the time of transaction/redemption. The decision of the Company in this regard would be deemed as irrevocable and final.

In case of any change in existing laws, rules, Acts, etc. by any regulatory authority, the Company reserves the right to make such modifications/change/suspend/discontinue the Plan suitable to the change of law and necessary requirements as per the same have to be complied with by the account holder.

Note: Gold Reserved as per 22 Karat